Troubleshooting
At United Metro, we know how frustrating HVAC issues can be. While we’re always ready to help, some common problems have simple solutions you can try at home. Below are easy troubleshooting tips for both heating and cooling systems.
DIY TROUBLESHOOTING TIPS
Try These Simple Fixes Before You Call
Safety First: Always turn off power to your HVAC unit before doing any inspections or maintenance. If you’re unsure or feel unsafe, don’t hesitate – call us at (631) 208-9000.
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Heating Systems | Oil Heat | Air Conditioning
HEATING SYSTEMS
NO HEAT COMING FROM THE SYSTEM
When your heating system isn’t producing any heat, it’s a clear sign something’s wrong.
Common causes include:
Thermostat settings:
Double-check that your thermostat is set to “heat” and the temperature is set higher than the room temperature.
Replace the batteries if needed and ensure the screen is functioning.
Power supply:
Make sure the system is receiving power. Check the circuit breaker and ensure the unit is plugged in.
Look for a tripped breaker related to your furnace or boiler and reset it if necessary.
Locate the switch near your furnace or boiler and ensure it’s in the “on” position.
Pilot light or ignition: For older systems, the pilot light may have gone out. Relight it according to the manufacturer’s instructions or call a technician if you’re unsure.
UNEVEN HEATING ACROSS ROOMS
If some rooms in your home are warmer than others, your heating system might not be distributing heat evenly.
Here’s what you can check:
Blocked vents:
Walk through your home and make sure all supply and return vents are open.
Ensure furniture, curtains or other objects aren’t obstructing airflow.
Slightly close vents in warmer rooms to redirect heat where it’s needed.
Vacuum the grilles periodically to keep airflow smooth and clean.
Air filters: Dirty filters can restrict airflow and impact performance.
Replace the air filters every 1-3 months. (More frequently if you have pets, allergies or if you are running your system constantly.)
Always shut off your heating system before removing or replacing the filter for safety and to avoid sucking in dust.
Check for the airflow direction arrow on the filter and make sure it points toward the blower motor (into the ductwork, not out of it).
Ductwork: Leaks or poorly insulated ducts may cause heat loss. Consider sealing or insulating your ducts.
Common signs of leaky ducts:
Uneven heating (some rooms colder than others)
High energy bills
Dust buildup around vents
Look for disconnected joints, holes, or tears—especially in attics, basements, or crawl spaces.
Use duct wrap insulation (available at hardware stores).Use foil-backed tape or mastic sealant, not regular duct tape (which actually fails over time).
Clean the Ducts (As Needed)
If you notice:
Musty odors from vents
Visible dust/pet hair blowing out
Signs of mold or rodent activity
Allergy symptoms worsening indoors
…it might be time to call in a professional duct cleaning service.
STRANGE NOISES
Unusual sounds like banging, rattling, or squealing could indicate mechanical problems:
Banging: This might result from air in the system or a malfunctioning part like the blower motor.
Rattling: Loose components or ductwork could be to blame.
Squealing: Belts or bearings might need lubrication or replacement.
Ignoring these noises can lead to more severe damage, so it’s best to address them promptly.
HEAT FREQUENTLY TURNING ON AND OFF
Short cycling, where the system starts and stops frequently, can reduce efficiency and increase wear.
Possible causes include:
Dirty air filters: These can cause the system to overheat and shut down prematurely.
Thermostat placement: If the thermostat is near a heat source, it may register the wrong temperature and turn off too soon.
Oversized system: An overly powerful system can heat the space too quickly, causing it to cycle off and on.
Consulting an HVAC professional can help you determine the underlying issue and correct it.
HIGH ENERGY BILLS
If your heating costs have suddenly spiked, your system may be running inefficiently.
Causes include:
Old or poorly maintained equipment: Regular maintenance can keep your system running efficiently.
Air leaks: Drafts around windows and doors can let heat escape.
Thermostat settings: Using a programmable thermostat to lower the temperature when you’re not home can help save energy.
OIL HEAT CUSTOMERS
Heat not working? Try the following:
Check Your Oil Tank Level: If your tank is empty or low, call us to schedule an immediate delivery.
Press the Reset Button: Press the reset button on your oil burner once only. If it doesn’t restart, do not press it again—call us right away.
Bleed the Line (if you ran out of oil): Air might be trapped in the line. You can bleed it manually if you’re comfortable, but it’s safer to call a professional.
Inspect the Thermostat: Is it set higher than the current room temp? Try turning it up 5–10 degrees to trigger the system.
Check the Emergency Shutoff Switch: Often looks like a regular light switch with a red plate.Make sure it’s in the ON position.
Listen for the Burner: A humming or clicking sound may indicate the burner is trying to fire. Silence could mean power issues or a tripped breaker.
Look for Leaks or Strong Odors: A fuel smell might mean a leak or burner malfunction—don’t ignore it. Call a professional immediately if you smell strong oil fumes.
Inspect the Vent and Fill Pipes: Make sure nothing is blocking them—snow, nests, or debris can restrict airflow.
Check the Filter: A clogged oil filter can prevent fuel from reaching the burner. These should be replaced annually.
AIR CONDITIONING
Not Cooling Properly? Try This:
Check the Thermostat:
Make sure it’s set to “cool” and the temp is lower than the current room temp.
Replace the batteries if it’s battery-powered.
Inspect the Circuit Breaker:
Look for a tripped breaker in the electrical panel and reset if needed.
Check the disconnect switch near the outside unit too.
Change the Air Filter
A clogged filter restricts airflow and makes the A/C work harder.
Replace if it’s dirty—should be checked every 1–3 months.
Look for Ice on the Coils
Frozen coils can stop cooling. Turn off the unit and let it thaw for a few hours.
Low refrigerant or dirty filters often cause freezing.
Check the Outdoor Unit (Condenser)
Clear away any leaves, dirt, or debris blocking airflow.
Make sure the fan is spinning—if not, it might be a motor or capacitor issue.
Inspect Air Vents
Make sure vents are open and unblocked by furniture or curtains.
Closed vents can restrict airflow and reduce cooling.
Listen for Unusual Sounds
Clicking, grinding, or buzzing can indicate loose parts, electrical issues or a failing compressor.
Feel the Airflow
Weak airflow? Might be a blower motor, clogged ductwork, or dirty filter issue.
Check for Water Leaks
Drain pan or condensate line could be clogged if you see water around the indoor unit.
Smell Something Funky?
Musty smell = mold in the system.
Burning smell = potential electrical issue—turn it off and call a professional.
WHEN TO CALL UNITED METRO
Give us a call if you experience any of the following:
Your system still isn’t turning on after these checks
You hear unusual noises like banging, screeching, or rattling
You smell something burning or suspect a gas or oil issue
Your system is running but not heating or cooling effectively
If you’ve tried these tips and still need assistance, our experienced team is ready to help. Call (631) 208-9000 or schedule service here:
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